Victoria Rivisto, affectionately known as Tori, is our esteemed Customer Experience Coordinator. With a repertoire of skills, an energy that enchants all who cross her path, and an unwavering dedication to delivering excellence, Tori is the undeniable driving force behind our customer service.

Organizational Prowess and Customer-Centric Leadership

Leading a team of customer service representatives and parts & technical phone support, Tori's organizational abilities shine through. She effortlessly maintains compliance with policies and procedures while fostering a culture of excellence within her team. With her attentive listening skills and empathetic nature, she genuinely understands customer needs and effectively resolves issues. No task is too big or too small for Tori as she handles multiple inquiries simultaneously and ensures that each customer feels valued and supported. Tori's keen eye for identifying process improvements and cost-saving measures has been instrumental in enhancing our customer experience.

Tori RivistoA Day in the Life of Tori

Curious about Tori's daily routine? She starts her day by participating in the morning leadership touch base, addressing any high-priority emails that require immediate attention. Listening to voicemails and ensuring the service technical team is informed about shipping parts are among her crucial daily tasks.

The Remarkable Commitment to Efficiency and Continuous Improvement

So, what makes Tori truly impressive? Her unwavering commitment to efficiency and continuous improvement. She thrives on devising processes that streamline tasks, saving valuable time and resources. Tori's ability to adapt to changing circumstances and respond proactively to unexpected situations sets her apart. She embraces challenges head-on, finding innovative solutions that enhance our overall performance. She is a driving force behind our commitment to excellence and efficiency. Tori's dedication to improving processes and enhancing the customer experience is second to none. Her ability to lead a team, adapt to changing circumstances, and provide outstanding support has earned her a special place in our organization.

Passion, Inspiration, and Love for DoALL

Tori’s favorite part of working at DoALL is the freedom to implement changes that make our organization better. Drawing inspiration from the longevity of our machines and the dedication of her coworkers, Tori brings an infectious enthusiasm to her role. Her ability to positively impact the lives of our customers and coworkers makes her invaluable to the DoALL family.

A Journey of Diverse Experiences and Career Development

Before joining DoALL, Tori had some fascinating experiences. From indulging in mini donuts all day while working at an apple orchard to supervising logistics and administration for a company specializing in biodegradable mulch film and compostable bags, she's always sought unique challenges. Wearing many hats in her previous role, she honed her skills in handling diverse tasks and managing customer relationships.

DoALL has been instrumental in Tori's career development, offering her the opportunity to step into a leadership role and participate in emerging leadership programs. She appreciates the chance to enhance her technical understanding and managerial skills, further fueling her professional growth.

Overcoming Challenges and Achieving Milestones

As with any role, there are challenges at DoALL, and Tori faces them head-on. Juggling the support for legacy machinery and managing customer expectations in a complex market can be demanding. However, Tori's ability to learn on the fly, conduct thorough research, and revamp processes to boost efficiency has been pivotal in overcoming these challenges.

One of Tori's favorite projects thus far has been creating a playbook for our customer service and in-house technical support team. This ongoing endeavor outlines job roles, expectations, and procedures, providing a clear path for daily operations. She's always on the lookout for ways to streamline our processes and make our world make sense.

Proud moments at DoALL are abundant for Tori, but nothing compares to working as a team to solve major issues. Her ability to bring different team members together, foster collaboration, and find resolutions is truly remarkable.

Embracing Life and Making a Difference

Beyond her professional achievements, Tori's vibrant personality shines through. She finds joy in spending quality time with her friends and family, karaoke, going on adventures, and even taking up new hobbies like bike riding with her two kids on the bike trailer. Her enthusiasm and zest for life are contagious, making her an absolute delight to work with.

Here’s to Tori, the Efficiency Champion!

As we wrap up this employee spotlight, we want to extend our heartfelt appreciation to Tori for her contributions to DoALL. Her dedication, drive, and passion make a tangible difference in the lives of our customers and coworkers alike. We are incredibly fortunate to have her as part of our team.

So, here's to Tori, the Efficiency Champion! Thank you for being an outstanding member of the DoALL family. We can't wait to see what incredible accomplishments you'll achieve in the years to come.