Return Policy

Thank you for purchasing products from DoALL Sawing Products. If you are not entirely satisfied with your purchase, we are here to help. Call 1-888-362-5572 to speak to customer service regarding any issues.

Repairs and Return of Sawing Machines
Any saw returns would need to be justified and judged on a case by case basis. Call 1-888-362-5572 to speak to customer service regarding any issues.

Return of Items from the Online Parts Store

  1. Please call 1-888-362-5572 or email for a Return Merchandise Authorization (RMA) number.
  2. You will need to furnish the Buyer’s company name, address, city, state, postal code, phone number, contact name, email, part number(s), quantity being returned and original order invoice number. Returns will not be accepted unless accompanied by this RMA number. All returns must be authorized in advance and may be subject to a restocking charge. All returns must be new, unused and in their original packaging.
  3. Be sure to write your RMA number on the shipping label and always include a copy of your invoice or packing slip.

Repairs: Call our Service Department at 1-888-362-5572 to arrange on-site or depot repair service.

Return of Repair, Replacement and Service Parts
To process your request as efficiently as possible, in the event that you need to return an item, please follow the steps below:

  1. Please call 1-888-362-5572 or email for a Return Merchandise Authorization (RMA) number.
  2. You will need to furnish the Buyer’s company name, address, city, state, postal code, phone number, contact name, email, part number(s), quantity being returned and original order invoice number. Returns will not be accepted unless accompanied by this RMA number. All returns must be authorized in advance and may be subject to a restocking charge. All returns must be new, unused and in their original packaging.
  3. Be sure to write your RMA number on the shipping label.
  4. Always include a copy of your invoice or packing slip.

Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted. Materials returned after 30 days from date of shipment will be subject to restocking fees as outline under Refunds below. C.O.D. (Collect on Delivery) returns will not be accepted. Altered or etched items will not be accepted.

Computer Software: Unopened software may be returned for credit. Opened software will be replaced only if defective.

Electrical Components are Non-Returnable.

Custom or Cut-to-Length Products: Because of the special nature of our products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit.

The Buyer will be responsible for paying for your own shipping costs for returning any item. Shipping costs are nonrefundable. If The Buyer receives a refund, the cost of return shipping will be deducted from any refund.

All items should be shipped prepaid to:
DoALL c/o Continental Machines, Inc.
5505 W. 123rd Street
Savage, MN 55378 USA
1-888-362-5572

Refunds 

Once The Seller receives the item, we will inspect it. After the item has been inspected and approved for return, The Buyer will be notified on the status of the request according to the schedule below:

  • 0 – 30 days, unused, undamaged and unopened – Pending factory review of the returned item - 100% credit
  • 31 – 60 days, unused, undamaged and unopened – Pending factory review of the returned item - 85% credit, 15% restocking fee
  • 61 – 90 days, unused, undamaged and unopened – Pending factory review of the returned item - 75% credit, 25% restocking fee
  • 91 – 120 days, unused, undamaged and unopened – Pending factory review of the returned item - 65% credit, 35% restocking fee
  • Over 120 days – non returnable

If The Buyer’s return is approved, The Seller will initiate a refund to The Buyer’s credit card (or original method of payment). The Buyer will receive the credit within a certain amount of days, depending on credit card issuer's policies.

Call 1-888-362-5572 to speak to customer service regarding any issues.