Extended Warranties and Service Contracts

The CMI Service Agreement affords you the highest levels of protection for your DoALL saw. With various levels of support including our Preventative Maintenance Agreement, Labor Warranty Uplift, Extended Parts Warranty, Extended Full Warranty, Preventative Repair Maintenance Agreement and Block Hours Agreement; our service agreement offerings are among the best in the industry and offer you the most rapid response leading to increased uptime and profitability.

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Preventative Maintenance Agreement (PMA)

Labor Warranty
Uplift (LWU)

Extended Parts
Warranty (EPW)

Extended Warranty (EXW)

Preventative Repair
Maintenance Agreement (PRMA)

Block Hours Agreement (BHA)

Repair Parts

 

20% Discount

Included Under Saws
1st Year Parts Only Warranty

Included

Included

Included

20% Discount

Repair & Travel Labor

 

10% Discount

Included

10% Discount

Included

Included

Included

Preventative Maintenance

 

Included

Available

Available

Included

Included

Hours Can Be Used
Towards Repairs, PMs and Training

Repair Service Response Time

 

Priority over non-contracted customers

Priority over non-contracted customers

Priority over non-contracted customers

Next Business Day

Next Business Day

Next Business Day

 

Service Level Definitions

Preventative Maintenance Agreement (PMA): Includes all labor, supplies, travel and travel expenses to provide preventative maintenance service on the covered equipment.

Labor Warranty Uplift (LWU): Adds labor and travel warranty coverage to a “parts only” warranty for the initial first year warranty period. This coverage must be purchased with equipment.

Extended Parts Warranty (EPW): Extends the warranty period on equipment with a parts only warranty for up to 2 additional years beyond the original warranty period. This coverage must be purchased with the equipment.

Extended Warranty (EXW): Extends the equipment warranty for up to 4 years beyond the original warranty period.  The extended warranty covers all labor, travel and parts associated with repairs as well as either annual or semiannual PM visits (based on equipment type) for the term of coverage. This coverage must be purchased with the equipment.

Preventative Repair Maintenance Agreement (PRMA): Covers all labor, parts and travel associated with repairs as well as annual or semi-annual PM visits (based on equipment type) during the term of the agreement. This coverage can be purchased after the original equipment purchase. A pre-coverage inspection of the equipment may be required. Any repairs found to be needed during the inspection will be billed separately on a time and material basis.

Block Hours Agreement (BHA): A pre-purchased block of hours that can be used for repairs, PMs, training, etc. These hours cover labor, travel and travel expenses. This agreement is intended to cover a specific customer facility and can be applied to multiple units within that facility.

Service Agreement Information